Frequently Asked Questions
ft99 Q&A Center
Whether it's deposits, withdrawals, bonuses, verification, or slots — find the right answer to your question here, in plain English.
Whether you are new to ft99 or a returning player — it is natural to have questions about managing your account, payments, using bonuses, or slot game strategies. On this page we have organized the most frequently asked questions into five categories — support, device issues, deposits, document verification, and slot games. If you cannot find an answer here, reach out via our 24/7 live chat or email.
Contact & Support
Yes, ft99's support team provides assistance in both Bengali and English. We prioritize serving players from Bangladesh in their native language, so feel free to ask questions in Bengali. If you write in Bengali on live chat, you will receive a reply in Bengali.
ft99 support is available seven days a week, twenty-four hours a day. Day or night, Eid holidays or regular days — live chat is always active. If you have an urgent issue, reach out at any time.
Before contacting support, have your account username or registered mobile number, a brief description of the issue, and, if applicable, a transaction ID or screenshot ready. This helps the support agent understand and resolve your issue faster.
ft99 offers two support channels: the website's live chat (the fastest option for an immediate response) and email — [email protected]. For complex matters or document-related issues, sending an email is more convenient.
The ft99 support team reviews emails and tries to respond as quickly as possible. However, for an immediate response, using live chat is the most effective option. When emailing about a complex matter, attach all relevant information and screenshots together.
Device & Technical Issues
First, clear your browser's cache and cookies. In Chrome, you can do this from Settings → Privacy and Security → Clear browsing data. Then refresh the page. Most loading issues are resolved by clearing the cache. Also check your internet connection once.
Yes, the ft99 website is built to be mobile-friendly. The site works well on Chrome, Firefox, or Samsung Browser on any Android or iOS smartphone. No separate app download is needed — just open a browser and go to ft99.bar.
When your connection is restored, reload the game — most slot game session data is saved on the server, so you can resume from where you left off. However, if any round that was in progress while disconnected is affected, notify support — the issue will be resolved by reviewing the server logs.
Yes. Open ft99.bar in Chrome, then select the "Add to Home screen" option from the menu at the top right. After that, you can access the site directly from your home screen just like an app.
How to Deposit Money
Log in and go to the Cashier or Deposit menu, select Nagad as the payment method, and enter the amount. Send money from your Nagad app to the Nagad number shown on screen. Once you submit the transaction ID, your balance is usually credited within a few minutes.
ft99 itself does not charge any deposit fee. However, your mobile wallet — bKash, Nagad, Rocket, or Upay — may apply its own send money charge. That charge is set by the respective wallet operator's terms, not by ft99.
ft99 currently accepts deposits through four mobile wallets: bKash, Nagad, Rocket and Upay. These are the most widely used mobile payment services in Bangladesh, making transactions easy from anywhere.
The minimum deposit amount at ft99 is ৳100. This applies to all payment methods — the same limit for bKash, Nagad, Rocket, and Upay. So it is possible to get started with a small amount.
Rocket is Dutch-Bangla Bank's mobile banking service. It functions as a mobile wallet, so depositing at ft99 with Rocket is straightforward — no need to visit a bank branch. You can make the payment by sending money directly from your mobile.
Verification & Documents
ft99 generally accepts a National ID card (NID). If you do not have an NID, a passport or birth registration certificate may also be considered as an alternative. The document image must be clear and legible. Contact support for more details.
Yes, this is important. The name on your ft99 account, the name registered on your mobile wallet (bKash, Nagad, Rocket, Upay), and the name on your identity document must all be the same. A name mismatch may cause complications during the withdrawal process.
Verification is typically requested during a first large withdrawal or when unusual activity is detected on an account. In some cases, an initial verification may be requested right after registration. Having your documents ready in advance speeds up the process.
Identity verification is primarily to ensure the security of your account. It confirms that only you can carry out transactions on your account and prevents others from opening an account in your name to commit fraud. It helps protect your funds.
Slot Questions
Volatility is the risk level of a slot. In high volatility games, the chance of winning is lower but the rewards are larger when you do win. In low volatility games, smaller rewards come more frequently. Choose a game with the right volatility to match your budget and playing style.
A progressive jackpot is a prize pool that grows continuously with every bet placed. A portion of small bets from many players accumulates to form this pool. Whoever hits the required combination wins the entire pool. After that, the pool resets to zero and starts growing again.
With a low budget, it is better to choose low volatility slots. These games allow you to keep your balance going longer and play for more time. Also look for games with a low minimum bet size and place small bets rather than wagering a lot at once.
Most modern slot games have a free spins feature, but not all of them. Free spins are typically triggered when a specific number of scatter symbols land at the same time. During free spins the reels spin without deducting any bet, so it gives you a chance to win without reducing your balance.
RTP stands for Return to Player — the percentage of total bets a game theoretically pays back over the long run. For example, in general terms, a high-RTP game returns more on average per ৳100 wagered. However, this is not a guarantee — every spin is random, so results can vary in the short term.
ft99 features slots from multiple world-class game providers — such as PG Soft, Pragmatic Play, JILI, Spribe, and many more. Each provider has its own gameplay style and features, so there is the option to choose your preferred provider and play accordingly.
Still have questions?
If you did not find an answer above, our support team is available seven days a week, twenty-four hours a day — speak in Bengali and get a quick resolution.