ft99's commitment to responsible gaming
ft99 believes gaming should be enjoyable — never a burden. Our tools and guides help keep you in control and safe.
Why is responsible gaming important?
Online gaming is a popular form of entertainment for millions of people in Bangladesh. But like any form of entertainment, it is important to enjoy it within the right limits. As a trustworthy and safe platform, ft99 always places its players' wellbeing as the top priority.
When gaming turns from entertainment into a habit or addiction, it can cause financial, family, and mental health problems. ft99 wants every player to stay aware of their own limits and not hesitate to seek help when needed.
Gaming should never be thought of as an alternative source of income. The outcome of every bet is entirely random — no strategy or method can guarantee consistent wins. Only bet what you can afford to lose without it affecting your life.
Our core principles
ft99 follows six core principles to ensure a safe and balanced gaming environment for every player.
Age Verification
ft99 strictly prevents anyone under 21 from opening an account or participating in gaming. Age is verified at the time of registration.
Setting Deposit Limits
You can set your own daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately; increasing a limit is subject to a waiting period.
Time Control
Use the time-out feature to temporarily suspend your account for anywhere from 24 hours to 6 weeks. Taking a break is not a weakness — it is the smart thing to do.
Self-Exclusion
If you feel it is becoming difficult to control your gaming, apply to close your account through self-exclusion — from 6 months up to permanently.
24/7 Support
ft99's live chat and email support team is available around the clock in both Bengali and English. Whether your concern is big or small, do not hesitate to ask for help.
Fair Play Guaranteed
All games on ft99 are operated under fair play principles. SSL encryption and a secure payment system protect your information and funds.
ft99's protection tools
To keep your gaming experience safe, ft99 lets you manage several tools directly from your account settings.
Deposit Limit
Set the maximum amount you can deposit within a given period. Reducing the limit is immediate; increasing it takes effect after a few days.
Bet Limit
Cap the amount of a single bet so you do not overspend in one session.
Session Time Limit
Decide in advance how long you will play each session. When the set time is up, the platform will automatically alert you.
Self-Exclusion
From a short-term break to a long-term suspension — take this step at any time to keep yourself protected.
How does self-exclusion work?
Log in to your ft99 account and go to the "Responsible Gaming" section in Settings. From there you can activate self-exclusion yourself. Alternatively, you can email [email protected] or ask for help via live chat.
No promotional messages will be sent during the exclusion period, and any attempt to open a new account will be rejected. The exclusion cannot be lifted until the chosen period has ended.
Learn about deposit limits
The minimum deposit on ft99 is ৳100. Once you set a deposit limit, you cannot exceed it — not even by accident. It is the most effective way to manage your budget.
If you want to reduce your limit, it takes effect immediately. Increasing it requires a waiting period of a few days — this prevents decisions made in the heat of the moment.
Recognising the warning signs
If you notice any of the following signs in yourself, pause and ask yourself some honest questions. Speak to ft99's support team if needed.
- You keep betting to try to recover money you have lost, and you cannot stop this cycle.
- You are using money set aside for your family's daily expenses to spend on gaming.
- You feel restless or irritated when asked to stop or cut back on gaming.
- You are hiding the truth about your gaming from family or friends.
- You are neglecting work, studies, or family responsibilities to spend time gaming.
- You are borrowing money for gaming or falling into financial difficulty.
- When you cannot game, you become irritable or feel anxious.
Even if you notice just one of the signs above, you should seek help — it is not a sign of weakness, but the courage to take care of yourself. ft99's support team is here to help without judgement.
Tips for healthy gaming habits
Set a budget first
Before every gaming session, ask yourself — "What is the maximum I can spend today?" Set that limit and then set a deposit limit. When the budget is gone, stop for the day.
Set a time limit
Decide how long you will play before you start. Set a timer on your phone or use the platform's session time limit. Playing for a long stretch without a break weakens your judgement.
Let go of the idea of winning
Gaming outcomes are completely random. The belief that "I will definitely win this time" is dangerous. Play for entertainment, not in the hope of earning money.
Take breaks
Going several days or weeks without playing is entirely normal. Regular breaks keep the mind fresh and keep gaming as entertainment.
Do not bet on emotion
Avoid gaming when you are feeling low, angry, or anxious. Making decisions in these states is harder and the risk of overspending is higher.
Talk to someone close to you
If you have any concerns about your gaming, speak openly with a family member or trusted friend. Asking for help is far more effective than facing the problem alone.
Protecting minors
ft99 is for users aged 21 and above only. Keeping minors away from gaming is every parent's responsibility.
If there are children or teenagers in your household who use your devices, enable parental controls in the browser and keep your gaming account login details secure.
If you notice any suspicious activity, report it immediately to [email protected]. ft99 will investigate and take swift action.
Get support
If you have any concerns about gaming, ft99's support team is always here for you. We help without judgement and with complete confidentiality.
Common questions about responsible gaming
Log in to your ft99 account and go to Account Settings. There you will find the deposit limit option under the "Responsible Gaming" section. Set a limit for daily, weekly, or monthly — whichever works for you. If you need help, contact us via live chat or at [email protected].
Yes, but only after the chosen period has ended. Reactivating an account during the exclusion period is not possible — this is intentional, designed to help you protect yourself. If you want to start again after the period ends, contact the support team.
No. ft99 is for users aged 21 and above only. Age is verified at the time of registration, and if an underage account is identified, it is closed immediately.
Absolutely. ft99's live chat and email ([email protected]) support is active 24/7. If you are concerned about your gaming, our team will help you confidentially — whether that means setting a deposit limit, activating self-exclusion, or taking a temporary break.
A time-out is a short-term break — usually from 24 hours to 6 weeks. It is suitable for a brief pause. Self-exclusion is a long-term or permanent solution — from 6 months up to permanently closing your account. If you feel you are losing control of your gaming, self-exclusion is the better choice.
Yes, completely free. Deposit limits, bet limits, session time limits, time-out, and self-exclusion — all of these tools are available free of charge on every ft99 account.
Enjoy ft99 safely
Play responsibly — ft99's wide range of games, sports, and casino sections are waiting for you.