ft99 Privacy Policy
Your personal information matters to us — this policy clearly explains how ft99 collects, uses, and protects it.
1. About Information Collection
1.1 Information You Provide Directly
When you create an account on ft99, use our services, or contact our support team, we may collect the following information:
- Full name and date of birth (for age verification — services are available only to those aged 21 or older)
- Mobile number and email address
- National ID card or passport details for identity verification
- bKash, Nagad, Rocket, or Upay account details (for processing transactions)
- Your preferences and communication history
1.2 Automatically Collected Information
When you use the ft99 website, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Page visit time and duration
- Links clicked and search history
- Cookie and session-related data
This information is used to improve website functionality, ensure security, and personalise the user experience.
1.3 Information Received from Third-Party Sources
In some cases we may receive information from trusted third parties — such as identity verification services or fraud prevention organisations. This information is used solely to ensure platform security and legal compliance.
2. Purposes of Using Information
2.1 Operating and Improving Services
ft99 uses the information collected for the following purposes:
- To create, verify, and manage accounts
- To process deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay)
- To deliver gaming services without interruption
- To provide customer support — 24/7 via live chat and email
- To review and improve platform performance
2.2 Security and Fraud Prevention
To keep your account and transactions secure, ft99 uses SSL encryption technology and analyses data to detect suspicious activity. The main goal of this analysis is to prevent fraud, multiple accounts, and any other misuse.
2.3 Meeting Legal Obligations
ft99 is required to retain certain information to comply with applicable laws and regulations. This may include age verification records, transaction history, and responsible gaming-related information.
2.4 Personalised Experience
By analysing your gaming preferences and usage patterns, ft99 may show you more relevant games, promotions, and offers. This personalisation is entirely aimed at improving your platform experience.
3. Sharing and Disclosure of Information
3.1 Sharing with Third Parties
ft99 never sells your personal information. However, information may be shared with trusted parties in the following limited circumstances:
- Payment processors (bKash, Nagad, Rocket, Upay) — to complete transactions
- Identity and age verification services — for account approval
- Cybersecurity and fraud prevention providers
- Authorities required to fulfil legal obligations
Each third party receives only the information necessary for their specific task and is required to maintain privacy standards consistent with this Policy.
3.2 Disclosure for Legal Requirements
ft99 may be required to disclose your information pursuant to a court order, government directive, or other legal requirement. In such circumstances we will endeavour to notify you as far as possible, unless prohibited by law.
3.3 Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will notify users appropriately before any such change.
4. Cookies and Tracking Technologies
4.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. ft99 uses the following types of cookies:
- Essential cookies: To maintain login sessions and security — these cannot be disabled.
- Functionality cookies: To remember your preferences (language, display settings).
- Analytics cookies: To understand website traffic and usage patterns.
4.2 Cookie Controls
You can disable non-essential cookies at any time from your browser settings. Please note, however, that disabling certain cookies may limit website functionality and may cause issues with login or transactions.
5. Data Retention and Security
5.1 How Long Information Is Kept
ft99 retains necessary information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period for legal obligations, dispute resolution, or security purposes.
5.2 Security Measures
ft99 follows industry-standard technologies and practices to protect your information:
- SSL/TLS encryption — on all data transmissions
- Storage of sensitive information in encrypted databases
- Regular security reviews and audits
- Strict access controls — only authorised staff can view sensitive information
- Rapid response protocols in the event of a data breach
However, no data transmission over the internet is completely 100% secure. We strive to ensure the highest level of protection, but a guarantee of complete security is not possible.
6. Your Rights and Options
6.1 Right to Access Information
You may request to view the information ft99 holds about you. We will provide the information within a set timeframe, subject to verification.
6.2 Right to Correct Information
If there is incorrect or incomplete information in your account, please request a correction. Maintaining accurate information is essential for a fair gaming environment.
6.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, if there is a legal obligation or an active dispute, immediate deletion may not be possible.
6.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, use the unsubscribe option at the bottom of any communication or inform our support team directly. Transaction and security-related notifications cannot be disabled.
6.5 How to Submit a Request
To exercise any of the above rights, contact us via 24/7 live chat or email. After verifying your identity, we will process your request as quickly as possible.
7. Protection of Children and Minors
ft99 services are for those aged 21 or older only. We do not knowingly collect personal information from anyone under 21. If we become aware that a minor has used our platform, that account will be closed immediately and the related information will be deleted.
If a parent or guardian believes their child is using ft99, please notify our support team immediately.
8. International Data Transfers
ft99's servers and service providers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that such transfers meet the protection standards of this Policy. Data protection is included in our agreements with the relevant third parties.
9. Changes and Updates to the Policy
ft99 reserves the right to change or update this Privacy Policy from time to time. For significant changes, we will publish a notice on the website or inform users through their registered contact details. Continued use of the platform after any changes will be considered acceptance of the revised Policy.
We recommend visiting this page regularly to stay informed about the latest version of the Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the ft99 support team. We are available 24/7 to assist you in both Bengali and English.
Live Chat: Contact us via 24/7 live chat from any page on the website.
Email: [email protected]
Response Time: We aim to respond to your request as quickly as possible.